Refund Policy

1. Shop returns

If you are not happy with a product, you can return it within 30 days of delivery for a refund to your original payment method. Items must be unused and in their original packaging. Knives that have been sharpened, and food or consumable items, cannot be returned unless they arrived damaged or defective.

2. Damaged or wrong items

If something arrives damaged or is not what you ordered, email info@jaimesrecipes.com within 7 days with your order number and a photo. We will send a replacement or a full refund, including shipping, at no cost to you.

3. How to return

Email info@jaimesrecipes.com or call +1 (917) 624-4572 with your order number. We will send return instructions and the address, JAIMES LLC, 121 NE 29TH ST, POMPANO, FL 33064, USA. Unless the return is due to our error, return shipping is paid by you and the original shipping charge is not refunded.

4. Refund timing

Refunds are issued within 5 business days after we receive and inspect the item. Your bank may take a few more days to post the credit.

5. Memberships

You can cancel a membership at any time from your account page and keep access until the end of the paid period. If you contact us within 14 days of a first-time monthly or annual charge and have not used members-only recipes extensively, we will refund that charge in full. Annual renewals can be refunded if you contact us within 14 days of the renewal date.

6. Questions

We would rather fix a problem than lose a cook. Reach us at info@jaimesrecipes.com or +1 (917) 624-4572.

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