JaimesRecipes
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Frequently asked questions

Can not find it here? Email info@jaimesrecipes.com or call +1 (917) 624-4572.

Recipes

Are all of your recipes free to use?

About half of our recipes are free for anyone to view and cook from. The rest are part of our membership and require signing in to a member account to see full instructions.

What is the servings scaler on a recipe page?

Every recipe page includes a tool that lets you adjust the number of servings, and the ingredient amounts update automatically to match. It works for both free and member recipes.

How do the tap-to-complete steps work?

Each step in a recipe can be tapped or clicked to mark it done as you cook, which helps you keep your place without scrolling back and forth. Your progress resets once you leave the page, so it works best as a during-the-cook helper rather than a saved record.

Can I adjust a recipe for dietary needs?

Many recipes include notes on common substitutions directly in the instructions. Where a recipe does not include a substitution note, our contact page is the best way to ask about a specific swap.

Why are some recipes members-only?

Membership supports the ongoing testing and development that goes into every recipe on the site. Keeping roughly half of our recipes members-only lets us keep investing in new content while still offering a solid free selection to anyone.

How often do you add new recipes?

We publish new recipes on a regular, ongoing schedule throughout the year, with extra attention around seasonal produce and holidays. Both free and member sections get new additions on a similar schedule.

Membership

What plans do you offer?

We offer a monthly plan and an annual plan, both giving full access to member-only recipes and content. The annual plan is billed once a year instead of every month.

Does membership renew automatically?

Yes, both the monthly and annual plans renew automatically until canceled. You will be billed on the same schedule you signed up for unless you cancel before the next renewal date.

How do I cancel my membership?

You can cancel at any time from your account page. Canceling stops future renewals but does not remove access right away.

What happens to my access after I cancel?

You keep full member access through the end of the period you already paid for. Once that period ends, your account moves to free access only.

Can I switch between the monthly and annual plan?

Yes, you can change your plan from your account page. A change takes effect at your next renewal rather than immediately.

Is there a free trial for membership?

Trial availability changes from time to time, so the clearest place to check current offers is the membership page. Any trial terms are listed there before you sign up.

Orders and Shipping

How is shipping calculated?

Shipping is a flat rate based on your order, and orders above a certain total qualify for free shipping. The exact threshold is shown at checkout before you complete your order.

How long does it take for an order to ship?

Orders typically ship within one to two business days of being placed. You will receive a shipping notice once your order leaves our warehouse.

Can I return an item I ordered?

Unused items can be returned within thirty days of delivery. Full details on eligible items and how to start a return are on the refund policy page.

Do you ship internationally?

Shipping availability depends on the destination, and the options available to you will show up at checkout based on your address. If you do not see your country listed, it is not currently supported.

How do I track my order?

Once your order ships, you will receive a notice with tracking information. You can also check order status from your account page.

What if an item arrives damaged?

Reach out through the contact page with your order details and a description of the damage. We will work with you on a replacement or a return under the refund policy.

Account and Privacy

Is my payment information stored securely?

Checkout is secured, and we only store the last four digits of your card for reference on past orders. Full card details are handled by our payment processor and are not stored on our systems.

How are passwords protected?

Passwords are hashed before they are stored, meaning we never keep a readable copy of your password. Even our own team cannot see your actual password.

Can I request that my data be deleted?

Yes, you can request data deletion at any time through the contact page. We will confirm once the request has been processed.

Does the site use tracking cookies?

We use only essential cookies needed for the site to function, such as keeping you signed in. We do not use tracking cookies for advertising purposes.